Gathering of direct feedback from customers about their delivery experience, providing valuable insights.
Enhanced driver accountability
Holding drivers accountable for their service quality, potentially leading to improvements in delivery performance.
Increased customer engagement
Actively engaging customers post-delivery, encouraging them to share their experiences and suggestions.
Data-driven process analysis
Analysis of customer feedback data, which can be used to identify trends, pinpoint areas for improvement, and make informed decisions to enhance the overall delivery process.
